Account Manager - Remote

Overview

Signal Vine is in search of a professional Account Manager with a competitive, sales-oriented spirit to join our growing Customer Success team. You will play a lead role in managing the success and growth of an assigned portfolio of customers.

In Short

• Build strong customer relationships by maintaining high levels of engagement and communication.
• Renew and expand customer contracts, meeting and exceeding personal and team quotas.
• Deliver both basic and advanced training sessions to ensure confidence with the platform.
• Advise customers on best practices for designing, implementing, and scaling their campaigns.
• Resolve customer issues, alone and through collaboration with other teams.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Perform data-driven reviews and analysis on customer portfolios.
• Identify potential issues and risks early in the implementation cycle.
• Contribute to the team culture of excellence.

Requirements

• Bachelor’s degree from an accredited, four-year institution.
• At least 2-3 years of experience in Account Management or Customer Success.
• Experience managing a portfolio of clients including high profile customers.
• Experience in a SaaS startup environment.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Excellent written and verbal communication skills.

Benefits

• Competitive salary with individual commission structure.
• Medical (employer paid), dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time-off and holiday schedule.
• Casual office attire and pet-friendly office.