Customer Success Data Analyst - Remote

Overview

Sift Healthcare is hiring a Customer Success Data Analyst reporting to the Director of Customer Success. The Customer Success Data Analyst will play a pivotal role in supporting Sift's revenue cycle management (RCM) solutions, serving as a critical link between Sift’s Data Science, Engineering, and operational teams and clients, maximizing the impact of solutions and deepening mutual value.

In Short

• Serve as the front line for both internal and client analysis requests.
• Build and maintain strong relationships with client stakeholders.
• Understand client goals to guide value measurement.
• Communicate value achievement consistently with executives.
• Act as a subject matter expert on RCM topics.
• Develop KPI dashboards and insight reports.
• Conduct root cause analysis for operational improvement.
• Align with internal stakeholders on client deliverables.
• Support internal colleagues to identify RCM improvement opportunities.
• Maintain knowledge of best practices in healthcare/RCM.

Requirements

• Bachelor's degree in business, engineering, or related field.
• 1-3 years of experience in healthcare revenue cycle.
• Experience in hospital billing or health tech preferred.
• Ability to analyze data using MS Excel, SQL, Python.
• Advanced knowledge of end-to-end revenue cycle concepts.
• Familiarity with machine learning and AI concepts.
• Proven ability to analyze complex problems and summarize trends.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced startup environment.
• Functional understanding of agile methodologies.

Benefits

• Competitive salaries and benefits.
• Eligible for performance bonuses.
• Opportunity to work in a dynamic team.
• Continuous learning and development opportunities.
• Contribute to shaping company culture.