Centralized Liaison - Remote

Overview

As a Centralized Liaison at Shields Health Solutions, you will play a vital role in providing integrated support to patients and pharmacists, ensuring high-quality patient care and medication adherence.

In Short

• Provide legendary care to hospital patients with medication management services.
• Work alongside hospital clinicians to serve patients face-to-face and over the phone.
• Educate patients on pharmacy services and improve their overall care.
• Support prescription medication needs for outpatient retail and specialty pharmacies.
• Ensure patients remain on track with their medication regimens.
• Communicate effectively with the centralized Patient Service Center.
• Help develop new processes for smooth operations and patient care.
• Identify medications requiring special handling and necessary supplies.
• Resolve insurance-related issues and assist with financial assistance forms.
• Participate in process improvement initiatives and maintain confidentiality.

Requirements

• 2-5 years of experience as a Pharmacy Technician.
• State registered as a pharmacy technician; national certification preferred.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office, especially Excel and Word.
• Empathetic communicator with a focus on patient quality and service.
• Knowledge of specialty medications, including oncology and infectious diseases, is a plus.

Benefits

• Join a company recognized as a Great Place to Work.
• Opportunity to make a meaningful impact on patients' lives.
• Supportive and inclusive company culture.
• Continuous professional development opportunities.
• Work with a dedicated team of professionals in specialty pharmacy.