Cell Therapy Liaison - Remote

Overview

The Cell Therapy Liaison plays a crucial role in managing customer relationships and ensuring operational excellence within the Site Care Team.

In Short

• Build and maintain strong relationships with customers and stakeholders.
• Identify and engage with new potential sites.
• Handle escalated issues related to Site Care Team performance.
• Act as a central point of contact for internal and external partners.
• Manage coordination of cell and patient logistics.
• Develop customized engagement plans for customers.
• Manage stakeholder relationships throughout the product lifecycle.
• Maintain oversight of internal processes across multiple sites.
• Lead the Site Care Team to deliver exceptional customer experiences.

Requirements

• Experience in relationship management and customer service.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and coordination abilities.
• Knowledge of cell therapy and logistics management.
• Ability to develop strategic plans tailored to customer needs.
• Organizational skills to monitor progress and implement improvements.
• Leadership experience in managing teams.

Benefits

• Opportunity to work in a dynamic and innovative biotech company.
• Engagement in meaningful work that changes lives.
• Collaborative and supportive work environment.