DV Hotline Specialist (On-Call) - Remote

Overview

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry.

In Short

• Conduct crisis screenings over the phone for those seeking shelter entry.
• Provide emotional support through supportive listening and trauma-informed crisis intervention.
• Offer problem solving, safety planning, and advocacy to callers.
• Provide appropriate community referrals and collaborate with other agencies.
• Maintain a quiet workspace with reliable wi-fi for conducting calls.
• Document all calls in required systems while maintaining confidentiality.
• Navigate digital platforms for tracking and storing information.
• Attend virtual supervision and staff meetings.
• Communicate regularly with the Hotline Program Manager.
• Exemplify the Shelter House core values.

Requirements

• Experience in crisis intervention and support.
• Knowledge of domestic violence and related issues.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication skills and empathy.
• Ability to maintain confidentiality and professionalism.
• Proficiency in using digital platforms for documentation.
• Commitment to the core values of the organization.

Benefits

• Competitive hourly pay rate.
• Opportunity to make a difference in the community.
• Flexible work schedule.
• Supportive team environment.
• Training and professional development opportunities.