MD Call Specialist - Remote

Overview

The MD Call Specialist at AnewHealth is responsible for providing exceptional customer service in a remote pharmacy environment, ensuring quality care for patients through effective communication with healthcare professionals.

In Short

• Provide exceptional customer service in a phone-based environment.
• Process a high volume of prescription information accurately.
• Utilize drug knowledge for receiving prescription authorizations.
• Perform claim adjudication and auditing duties.
• Make outbound calls to patients for various inquiries.
• Maintain patient records with attention to detail.
• Assist with patient questions and concerns over the phone.
• Work independently in a remote setting.
• Collaborate with clinical pharmacists and medical professionals.
• Excel in a fast-paced, high-energy environment.

Requirements

• Must be 18+ years of age.
• High school diploma/GED required.
• Prior pharmacy experience preferred.
• Pharmacy technician registration preferred.
• Ability to work remotely and sit at a desk for extended periods.
• Availability to work Monday through Friday, 9am to 5:30pm EST.
• Strong prioritization and organizational skills.
• Exceptional customer service skills.
• Knowledge of pharmacy billing and processes.
• Ability to maintain confidentiality.

Benefits

• Comprehensive health benefits including medical, dental, and vision.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability.
• 401(k) plan.
• Paid Time Off and paid holidays.