Online Chat Specialist - Remote

Overview

FSTONE Technology is seeking a highly motivated and customer-focused Online Chat Specialist to join our dynamic team. In this role, you will be the primary point of contact for customer inquiries, providing exceptional customer service and technical support through our online chat platform.

In Short

• Act as the first point of contact for customer inquiries via the chat platform.
• Provide timely, professional, and courteous responses to customer queries.
• Assist customers with product-related questions and troubleshooting.
• Collaborate with product and engineering teams to resolve technical problems.
• Troubleshoot and resolve customer complaints.
• Maintain clear communication through text-based platforms.
• Adhere to company policies for customer interaction.
• Strive to enhance customer satisfaction with personalized service.
• Assist with overflow work and other duties as assigned.
• Participate in ongoing training to stay updated on product changes.

Requirements

• High school diploma or equivalent; additional education in customer service is advantageous.
• Previous experience in customer service, especially via chat support.
• Excellent typing speed and accuracy.
• Strong problem-solving skills with a customer-first mindset.
• Proficiency in using chat software and CRM tools.
• Good understanding of the product or willingness to learn quickly.
• Exceptional communication skills - both written and interpersonal.
• Ability to work independently or as part of a remote team.

Benefits

• Remote position with flexible hours.
• Opportunity to enhance customer satisfaction.
• Engagement with a dynamic team.
• Continuous training and development.
• Work in a supportive environment.