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Online Chat Specialist ( US Only ) - Remote

Posted 19 weeks ago
Customer Service
Full Time
US, Canada

Overview

The Online Chat Specialist is responsible for answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns while providing administrative support to the customer service team.

In Short

  • Answers incoming customer live chats
  • Evaluates customer interactions
  • Elevates issues to Online Chat Manager when appropriate
  • Assists with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Achieves established standards of the position
  • Projects a positive and professional image
  • Works from home in a remote position

Requirements

  • Strong communication skills
  • Ability to handle customer inquiries effectively
  • Experience in customer service preferred
  • Familiarity with online chat tools
  • Ability to work independently

Benefits

  • Flexible remote work environment
  • Opportunity to assist with various tasks
  • Supportive team atmosphere

F.T

FSTONE Technologies

FSTONE Technologies is a fast-growing technology company that specializes in providing innovative solutions to its clients. The company values excellence and efficiency, offering a flexible work environment that allows employees to work from home. FSTONE Technologies is committed to fostering a supportive and collaborative workplace, with opportunities for growth and development. They are currently seeking motivated individuals to join their team, particularly in roles such as Data Entry Clerk, where attention to detail and strong typing skills are essential.

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