Remote Online Chat Specialist

Overview

HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water.

If those are your values too, we look forward to hearing from you!

In Short

• Handles incoming customer support questions via live chat on businesses’ websites and social media accounts.
• Answers customer inquiries regarding website navigation, service questions, and general concerns.
• Evaluates customer interactions and escalates issues to the Online Chat Manager when necessary.
• Builds relationships with new customers to understand and meet their needs.
• Promotes client products and services.
• Achieves established performance standards consistently.
• Projects a positive and professional image.
• Provides administrative support to the customer service team.
• Assists with overflow work and other duties as needed.
• This position is remote, allowing you to work from home.

Requirements

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

Benefits

• Be part of a team that values safety and teamwork.
• Opportunity to contribute to meaningful work in providing safe drinking water.
• Work from home flexibility.
• Engage with a diverse range of customers.
• Develop skills in customer service and communication.