Online Support Specialist - Remote

Overview

We are seeking a dedicated Online Support Specialist to join our team and provide top-tier customer support through digital channels.

In Short

• Respond to customer inquiries via online platforms, including live chat, email, and social media.
• Provide accurate, timely, and professional assistance to resolve customer issues.
• Troubleshoot technical problems and guide customers through solutions.
• Maintain detailed records of customer interactions and issues in the support system.
• Collaborate with internal teams to escalate complex issues and improve service quality.
• Stay up to date with company products, policies, and updates to provide informed support.
• Monitor and report customer feedback to help improve products and services.

Requirements

• Previous experience in customer support, online support, or a related field is preferred.
• Strong communication skills (written and verbal) with a customer-first mindset.
• Tech-savvy and comfortable navigating digital tools and support systems.
• Ability to multitask and manage multiple customer interactions efficiently.
• Problem-solving skills with a proactive and positive attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays if required.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, fast-growing environment.
• Career development and training opportunities.
• Remote work options (if applicable).