On Call IT Support Specialist - Remote

Overview

We are seeking an IT Support Specialist to assist in launching a personal and business IT help desk service offering within an established staffing and consulting firm to serve its clients and relationships.

In Short

• Provide first-line technical support to internal staff.
• Troubleshoot and resolve IT problems promptly.
• Install, configure, and maintain hardware and software.
• Act as the primary point of contact for clients.
• Manage and coordinate IT consulting projects.
• Oversee the IT Help Desk service offered to clients.
• Maintain accurate documentation for IT systems.
• Generate reports on IT system status.
• Must live in EST or CST time zone.
• Part-time, approximately 20 hours/month.

Requirements

• Bachelor's degree in Information Technology or related field.
• Proven experience in IT support and consulting roles.
• Strong knowledge of hardware, software, and network systems.
• Excellent communication and interpersonal skills.
• Experience with IT Help Desk services and ticketing systems.
• Strong knowledge of Windows and Mac operating systems.
• Experience with IT support tools such as LogMe In or TeamViewer.
• Familiarity with network protocols and security practices.
• Proven problem-solving skills and attention to detail.

Benefits

• Flexible hours.
• Remote work opportunity.
• Opportunity to work with a variety of clients.
• Engagement with a supportive team.
• Chance to develop tailored IT solutions.