Domestic Violence Hotline Specialist - Remote

Overview

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry.

In Short

• Conduct crisis screenings over the phone for shelter entry.
• Provide emotional support through supportive listening and crisis intervention.
• Offer problem-solving and safety planning to callers.
• Collaborate with community agencies for comprehensive services.
• Document all calls and maintain caller confidentiality.
• Utilize digital platforms for tracking information.
• Attend virtual supervision and staff meetings.
• Communicate regularly with the Hotline Program Manager.
• Exemplify core values of the organization.
• Perform additional administrative duties as needed.

Requirements

• Empathy and active listening skills.
• Knowledge of domestic violence and related issues.
• Ability to work remotely with reliable internet.
• Strong documentation skills.
• Willingness to attend ongoing training.
• Ability to maintain confidentiality.
• Flexibility to cover various shifts.
• Strong communication skills.
• Commitment to agency policies.
• Experience in crisis intervention is a plus.

Benefits

• Competitive hourly pay.
• Opportunity to make a positive impact in the community.
• Supportive work environment.
• Ongoing training and professional development.
• Flexible remote work arrangements.