Key Account Specialist (Automotive - IATF 16949) - Remote

Overview

The Key Account Specialist performs a variety of account management and coordination activities to ensure customer contracts are administered effectively, meeting customer needs and expectations to deliver high levels of satisfaction.

In Short

• Be the primary point of contact for selected clients.
• Monitor and manage contract performance.
• Identify risks and manage commercial aspects of contracts.
• Provide liaison between Business Assurance personnel and clients.
• Communicate with auditors and coordinate training.
• Achieve client retention targets and high satisfaction results.
• Implement process improvements for service delivery.
• Identify and drive business development opportunities.
• Collaborate with sales team for new business conversions.
• Achieve annual targets for business development.

Requirements

• Associate degree or equivalent experience; Bachelor's preferred.
• 3+ years in customer care or administrative roles.
• Experience in the automotive industry.
• Knowledge of IATF 16949 standards.
• Proficient in Microsoft Office and scheduling systems.
• Excellent communication skills in English.
• Ability to manage multiple projects effectively.
• Demonstrate discretion and independent judgment.

Benefits

• 80% coverage for Health, Dental, and Vision.
• Paid time off.
• RRSP Program Eligibility.
• Competitive hourly compensation.