Customer Service Assistant with Swedish Language Skills - Remote

Overview

The Customer Service Assistant role involves providing support to clients in the tobacco industry through various communication channels, while collaborating with other departments within SGS.

In Short

• Handle customer inquiries via phone, email, and chat.
• Analyze and manage customer requests.
• Assist clients in navigating the portal and provide necessary information.
• Collaborate with other SGS departments, such as accounting.
• Fluent in Swedish (minimum B2) and English (minimum B2).
• Proficient in Microsoft 365 tools.
• Ability to multitask and maintain high organizational standards.
• Customer-oriented with analytical skills and attention to detail.
• Flexible working hours with partial remote work.
• Comprehensive onboarding and support from a dedicated buddy.

Requirements

• Minimum B2 level in Swedish and English.
• Proficiency in Microsoft 365.
• Strong multitasking and organizational skills.
• Customer-oriented mindset.
• Analytical skills and attention to detail.
• Ability to learn quickly.
• Additional languages are a plus.

Benefits

• Part-time work with flexible hours.
• Partial remote work with occasional office visits in Katowice.
• Necessary tools for work provided.
• Access to a training platform and internal training sessions.
• Participation in employee referral programs.
• Involvement in charitable initiatives.
• Dedicated parking for employees.