Director of Customer Success - Remote

Overview

Seso is addressing the back-office challenges faced by American farmers by modernizing their workforce management through a comprehensive HR platform.

In Short

• Manage a growing team of Customer Success Managers (CSMs).
• Define customer success processes and outcomes.
• Collaborate with sales, product, and operational teams.
• Drive customer satisfaction and product adoption.
• Utilize Customer Success Management tools like Salesforce.com.
• Establish operational metrics and tracking systems.
• Foster a culture of service excellence within the team.
• Encourage continuous learning and collaboration.
• Align with marketing and sales on client engagement strategies.
• Enhance the company-wide customer feedback loop.

Requirements

• 3+ years of Customer Success Leadership experience.
• Experience in SaaS and/or start-up environments preferred.
• Strong operational and project management skills.
• Ability to work with non-technical customers.
• Experience across multiple customer segments.
• Proven track record in process management.
• Excellent organizational and prioritization skills.
• Superior communication skills.
• Ability to travel up to 25%.
• Bi-lingual (English and Spanish) a plus.

Benefits

• Talented and fun teammates.
• Competitive salary and equity.
• Excellent medical and dental insurance.
• Flexible work schedule and unlimited vacation.
• Support for personal development.
• Company-wide winter break.
• Company sponsored team events.