Customer Success Manager - Remote

Overview

The Seso Customer Success team is growing, and we’re on the hunt for a Customer Success Manager to increase adoption, build relationships, and drive coordination with our customers. The ideal candidate will thrive in a start-up environment and will exercise extreme ownership.

In Short

• Manage a territory of growers and farm labor contractors using Seso products and services.
• Be the main point of contact for key stakeholders in HR, Finance, and Operations.
• Drive high renewal rates and identify opportunities for expansion.
• Partner closely with Sales, Product, and Customer Operations teams.
• Establish a strategy for driving usage of Seso.
• Own the renewal process with an eye toward upsell and expansion.
• Advocate for customers and provide creative solutions to challenges.
• Listen to customers to understand their business challenges.
• Keep stakeholders and systems updated.
• Ability to travel up to 25%.

Requirements

• 3-8 years of customer success experience in a fast-paced environment.
• Strong sense of urgency and ownership over outcomes.
• Proven track record of success in process management.
• Excellent organizational and prioritization skills.
• Superior communication skills across levels and organizations.
• Experience in agribusiness or similar industries is preferred.

Benefits

• Talented and fun teammates.
• Competitive salary and meaningful equity.
• Excellent medical and dental insurance plans.
• Flexible work schedule and paid time off.
• Support for personal development.
• Last week of the year off for company-wide winter break.