Remote Otter LogoRemoteOtter

Staff UX Researcher, Sales Order Management - Remote

Posted 3 days ago
Design
Full Time
MA, USA
$147,300 - $257,800/year

Overview

The Staff UX Researcher will collaborate with cross-functional teams to create research strategies and conduct various qualitative and quantitative research methods to provide insights that inform product and design decisions.

In Short

  • Collaborate with teams to create research strategies.
  • Conduct qualitative and quantitative research methods.
  • Influence product and design decisions based on customer insights.
  • Partner with Product Managers and Designers across verticals.
  • Communicate findings through user segments and persona frameworks.
  • Evangelize research to foster a customer-centric culture.

Requirements

  • Experience integrating AI into work processes.
  • Experience with customer-centered research techniques.
  • Ability to define and execute research studies.
  • A portfolio showcasing impactful research.
  • Expert presentation skills for complex topics.
  • Strong project management skills.

Benefits

  • Competitive salary with equity options.
  • Variable/incentive compensation.
  • Health plans and flexible spending accounts.
  • 401(k) Plan with company match.
  • Flexible time away plan and family leave programs.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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