Senior Staff AI Implementation Engineer - Remote

Overview

Join our AI Solution Success team within the Platform Product organization to implement AI products on the Now platform for early adopter customers, contributing to cutting-edge innovations that drive business growth.

In Short

• Implement AI products on the Now platform for early adopter customers.
• Learn and support customers with existing AI products.
• Debug and find quick workarounds for customer issues.
• Act as an SME to solve complex user issues related to AI solutions.
• Help define best practices for AI products and testing tools.
• Analyze metrics to measure the quality of AI solutions.
• Prepare technical deliverables for customers.
• Be the technical escalation point for customer issues.

Requirements

• 12+ years of relevant work experience in a customer-facing technical role.
• Experience with ServiceNow Workflows and Flow Designer.
• Expertise in ServiceNow scripting (Glide JavaScript).
• Strong problem-solving skills and experience with integrations.
• Good communication skills and customer-centric mindset.

Benefits

• Work with a global team fostering collaboration.
• Opportunity to drive customer adoption of AI experiences.
• Engage in innovative projects that impact business growth.