Senior Solution Architect, Platform Expert Services - Remote

Overview

The Senior Solution Architect, Platform Expert Services role at ServiceNow involves consulting with customers on implementing ServiceNow Workflow Solutions, focusing on driving business outcomes and customer satisfaction.

In Short

• Consult with customers on implementing ServiceNow Workflow Solutions.
• Support pre-sales activities and solution presentations.
• Design solutions for common customer use cases.
• Interact with senior leadership for implementation roadmaps.
• Lead workshops and learning events for stakeholders.
• Promote continuous improvement practices.
• Mentor other team members and partners.
• Up to 50% travel annually required.

Requirements

• 8+ years of consultation/configuration experience with complex technologies.
• 5+ years of experience with ServiceNow Workflow Solutions.
• Experience with PaaS and Low Code platforms.
• Understanding of AI and Deep Learning Models.
• Ability to influence senior leaders and provide thought leadership.
• Customer-centric mentality and strong communication skills.
• Experience in developing design documents and presentations.
• ServiceNow certifications required or to be obtained shortly after hiring.

Benefits

• Opportunity to work with a leading company in the tech industry.
• Flexible work environment and remote options.
• Engage in innovative projects and technologies.
• Professional development and training opportunities.
• Supportive and inclusive company culture.