Senior Principal Engagement Manager, Federal - Remote

Overview

As a Senior Principal Engagement Manager at ServiceNow, you will manage key initiatives to add value to customers and help the organization innovate, overseeing the implementation of projects and ensuring a unique customer experience.

In Short

• Manage cross-functional projects and teams.
• Provide updates to customers and internal teams.
• Navigate project phases effectively.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify gaps and propose solutions.
• Travel up to 50% as needed.

Requirements

• Active Security Clearance Required.
• 15 years of high-tech/SaaS industry experience.
• 10+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Excellent project management skills.
• Strong documentation and presentation skills.
• Experience with analytics and KPIs.
• Critical thinking and strategic thinking abilities.
• BS/BA degree in computer science or related field preferred.

Benefits

• Competitive base pay plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.