Principal Engagement Manager - Remote

Overview

The Principal Engagement Manager will oversee key internal and external projects, ensuring significant value is added to customers while fostering innovation within the organization.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal teams.
• Navigate each phase of projects effectively.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify gaps in project execution and propose solutions.

Requirements

• Experience with AI integration in work processes.
• 12+ years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Excellent documentation and presentation abilities.
• Experience with analytics and metrics.
• Strong negotiation and facilitation skills.
• BS/BA in computer science or related field preferred.
• Travel up to 50% required.
• Must reside in Canada.

Benefits

• Flexible work environment.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Comprehensive health benefits.
• Support for continuous learning.