Principal Engagement Manager - Remote

Overview

The Principal Engagement Manager will manage key internal and external initiatives to add significant value to customers and help innovate within the organization. This role involves leading projects and ensuring a unique customer experience.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal teams.
• Oversee all phases of project management.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify gaps and propose resolutions.

Requirements

• Experience integrating AI into work processes.
• 12+ years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Documentation and presentation skills.
• Experience with analytics and KPIs.
• Strong negotiation and persuasion skills.
• Ability to communicate complex ideas clearly.
• BS/BA degree in computer science or related field preferred.

Benefits

• Flexible work arrangements.
• Inclusive company culture.
• Opportunities for professional growth.
• Support for work-life balance.
• Access to cutting-edge technology and tools.