Principal Engagement Manager, Federal - Remote

Overview

As a Principal Engagement Manager at ServiceNow, you will manage key internal and external initiatives to enhance customer value and drive innovation within the organization.

In Short

• Manage cross-functional projects and teams.
• Provide updates to customers and internal teams.
• Navigate all phases of projects effectively.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify and propose solutions for project gaps.
• Strong documentation and presentation skills required.
• Experience with analytics and understanding of metrics.
• Travel up to 50% may be required.

Requirements

• Active Security Clearance required.
• 12+ years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong Project Management experience.
• Excellent negotiation and persuasion skills.
• Critical thinking and strategic thinking abilities.
• BS/BA in computer science or related field preferred.
• Certification: ServiceNow CSA or willingness to obtain.
• Ability to learn quickly and adapt to new tools.

Benefits

• Inclusive work environment welcoming diverse backgrounds.
• Opportunities for professional development.
• Flexible work personas allowing for remote work.
• Support for reasonable accommodations during the application process.
• Equal opportunity employer policies.