Principal Engagement Manager, Federal - Remote

Overview

The Principal Engagement Manager will be responsible for managing key initiatives and delivering significant value to customers while overseeing internal and external projects.

In Short

• Manage cross-functional projects and teams.
• Provide regular updates to customers and internal teams.
• Navigate all phases of project management.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify and resolve gaps in project plans.
• Facilitate meetings and retrospectives.
• Travel up to 50% as needed.
• Must have an active security clearance.

Requirements

• 12+ years in high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products in an Enterprise setting.
• Strong project management skills.
• Excellent documentation and presentation skills.
• Experience with analytics and understanding of metrics.
• Strong negotiation and persuasion skills.
• Ability to learn quickly and adapt.
• BS/BA in computer science or related field preferred.
• Willingness to obtain ServiceNow CSA certification.

Benefits

• Competitive base pay plus equity and incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.