Principal Engagement Manager, Federal - Remote

Overview

The Principal Engagement Manager will manage key initiatives to enhance customer value and drive innovation within the organization, overseeing projects and ensuring successful execution.

In Short

• Manage cross-functional projects and teams.
• Provide updates to customers and internal teams.
• Navigate project phases effectively.
• Initiate strategic initiatives impacting project direction.
• Develop and present customer value propositions.
• Mentor team members to achieve project deliverables.
• Identify and propose solutions for project gaps.

Requirements

• Active TS/SCI Clearance with Full Scope Polygraph (FSP).
• Experience integrating AI into work processes.
• 12 years of high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong technical Project Management skills.
• Experience in leading strategic customer programs.
• Strong documentation and presentation skills.
• Experience with analytics and understanding of metrics.
• Excellent negotiation and persuasion skills.

Benefits

• Base pay of $162,600 - $254,400 plus equity.
• Variable/incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.