Senior Manager, Partner Renewals Operations - Remote

Overview

ServiceNow is seeking a Senior Manager to establish and manage a new Partner Renewals Operations team, critical for assisting partners in managing customer subscription renewals for apps sold on the ServiceNow Store.

In Short

• Establish a team to work with Store partners on renewal status and assist with questions.
• Build and manage processes, reports, and dashboards for renewals and forecasting.
• Provide insights into business drivers and performance related to renewals.
• Drive efficient operational processes for the renewals team.
• Communicate policies and best practices for Store renewals.
• Conduct gap analysis to improve the renewal experience.
• Ensure data hygiene for accurate renewals management.
• Manage month and quarter-end responsibilities for business closure.

Requirements

• Experience integrating AI into work processes.
• Proven leadership experience managing a small productive team.
• Experience in designing and scaling renewal processes.
• Experience establishing new functions and reporting.
• Direct experience interfacing with Partners.
• Experience working with executive and sales leadership.
• Strong data analysis skills using Excel and visualization tools.
• Excellent communication skills.
• Understanding of subscription-based SaaS models.
• Proficiency in CRM tools.

Benefits

• Inclusive work environment welcoming diverse backgrounds.
• Flexible work personas allowing remote work.
• Opportunities for professional growth and development.