Senior Manager, Renewal Strategy & Operations - Remote

Overview

As the Sr. Manager, Renewal Strategy & Operations, you will play a critical role in driving overall customer satisfaction, retention and growth by developing and executing effective renewals strategies.

In Short

• Develop a holistic strategy for managing contract renewals.
• Identify areas for continuous improvement in the renewal process.
• Dive deeper into renewal and churn data to uncover underlying reasons for retention success.
• Serve as a thought leader on renewal best practices.
• Partner with Sales Leadership and Finance for renewal forecasting.
• Create and maintain accurate reports/dashboards for renewal pipeline health.
• Drive visibility for at-risk renewals.
• Liaise with Product, Finance, and GTM Leadership.
• Collaborate with GTM Enablement and Sales Leadership.
• Engage stakeholders at all levels for consensus and alignment.

Requirements

• 8+ years in Renewals or GTM Operations.
• Proven ability to drive process improvements.
• Exceptional analytical and spreadsheet skills.
• Strong communication and storytelling skills.
• Familiarity with SaaS GTM tools.
• Strategic mindset with excellent project management skills.

Benefits

• Health, dental, and vision insurance.
• 401k.
• Wellness reimbursement.
• Take what you need vacation policy.
• Generous parental leave for caregivers.