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Senior Manager, Renewal Strategy & Operations - Remote

Posted 6 weeks ago

Overview

As the Sr. Manager, Renewal Strategy & Operations, you will play a critical role in driving overall customer satisfaction, retention and growth by developing and executing effective renewals strategies.

In Short

  • Develop a holistic strategy for managing contract renewals.
  • Identify areas for continuous improvement in the renewal process.
  • Dive deeper into renewal and churn data to uncover underlying reasons for retention success.
  • Serve as a thought leader on renewal best practices.
  • Partner with Sales Leadership and Finance for renewal forecasting.
  • Create and maintain accurate reports/dashboards for renewal pipeline health.
  • Drive visibility for at-risk renewals.
  • Liaise with Product, Finance, and GTM Leadership.
  • Collaborate with GTM Enablement and Sales Leadership.
  • Engage stakeholders at all levels for consensus and alignment.

Requirements

  • 8+ years in Renewals or GTM Operations.
  • Proven ability to drive process improvements.
  • Exceptional analytical and spreadsheet skills.
  • Strong communication and storytelling skills.
  • Familiarity with SaaS GTM tools.
  • Strategic mindset with excellent project management skills.

Benefits

  • Health, dental, and vision insurance.
  • 401k.
  • Wellness reimbursement.
  • Take what you need vacation policy.
  • Generous parental leave for caregivers.

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