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Senior Manager, Renewal Strategy & Operations - Remote

Posted 6 weeks ago
Sales / Business
Full Time
CA, USA
$170,000 - $200,000/year

Overview

As the Sr. Manager, Renewal Strategy & Operations, you will play a critical role in driving overall customer satisfaction, retention and growth by developing and executing effective renewals strategies.

In Short

  • Develop a holistic strategy for managing contract renewals.
  • Identify areas for continuous improvement in the renewal process.
  • Dive deeper into renewal and churn data to uncover underlying reasons for retention success.
  • Serve as a thought leader on renewal best practices.
  • Partner with Sales Leadership and Finance for renewal forecasting.
  • Create and maintain accurate reports/dashboards for renewal pipeline health.
  • Drive visibility for at-risk renewals.
  • Liaise with Product, Finance, and GTM Leadership.
  • Collaborate with GTM Enablement and Sales Leadership.
  • Engage stakeholders at all levels for consensus and alignment.

Requirements

  • 8+ years in Renewals or GTM Operations.
  • Proven ability to drive process improvements.
  • Exceptional analytical and spreadsheet skills.
  • Strong communication and storytelling skills.
  • Familiarity with SaaS GTM tools.
  • Strategic mindset with excellent project management skills.

Benefits

  • Health, dental, and vision insurance.
  • 401k.
  • Wellness reimbursement.
  • Take what you need vacation policy.
  • Generous parental leave for caregivers.
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Ironclad

Ironclad is the leading contract lifecycle management platform designed for innovative companies across various industries. Recognized for its ability to streamline contract management, Ironclad helps organizations like L’Oréal, Staples, and Mastercard enhance collaboration, accelerate contracting processes, and maintain compliance. The platform is versatile enough to manage diverse contract workflows, from sales agreements to complex NDAs. Ironclad is committed to transforming the contracting experience through technology, fostering a collaborative and inclusive work culture, and has received accolades as a top workplace and a leader in the field of contract lifecycle management.

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