Senior Manager, Enterprise Data Management & Continuous Improvement - Remote

Overview

The Senior Manager of Enterprise Data Management & Continuous Improvement at ServiceNow is responsible for driving data-driven transformation and enhancing efficiency through predictive insights.

In Short

• Lead the global Customer Service & Support data management strategy.
• Build predictive models to guide business decisions.
• Translate complex analytics into strategic recommendations.
• Establish advanced predictive analytics capabilities.
• Visualize trends and patterns for programmatic investments.
• Improve productivity models incorporating AI.
• Ensure data quality, integrity, and compliance.
• Align data initiatives with enterprise priorities.
• Foster a culture of accountability and innovation.
• Manage budgets and vendor relationships for data value.

Requirements

• Experience integrating AI into decision-making processes.
• Building scalable solutions for real-time analysis.
• Hands-on experience with SQL, Python, and Spark.
• Knowledge of Data Science & Machine Learning methodologies.
• Experience with large time series data pipelines.
• Statistics and Mathematical Modeling experience.
• Proven experience managing geographically distributed teams.
• Excellent communication skills.
• 15+ years in data science or analytics, including 5+ in management.

Benefits

• Base pay of $197,800 - $346,200, plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.