Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager will be responsible for managing key internal and external initiatives aimed at adding significant value to customers while helping the organization innovate.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal executive teams.
• Oversee all phases of projects and coordinate with internal and external teams.
• Initiate strategic initiatives to influence project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement goals.
• Identify and resolve gaps between actuals and planned outcomes.

Requirements

• 12+ years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Excellent documentation and presentation abilities.
• Experience with metrics and KPIs.
• Strong negotiation and facilitation skills.
• BS/BA in computer science or related field preferred.
• Willingness to travel up to 50%.

Benefits

• Flexible work environment.
• Inclusive company culture.
• Opportunities for professional growth.
• Access to innovative technology.
• Competitive compensation package.