Senior Engagement Manager - Remote

Overview

As a Senior Engagement Manager at ServiceNow, you will oversee key internal and external initiatives aimed at delivering significant value to customers while fostering innovation within the organization.

In Short

• Manage cross-functional projects and teams, providing a unique customer experience.
• Deliver regular updates to customers and internal teams.
• Navigate project phases and manage cross-functional teams.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement goals.
• Identify gaps and propose solutions.

Requirements

• Experience integrating AI into work processes.
• 10+ years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Strong project management experience.
• Excellent documentation and presentation skills.
• Ability to analyze data and understand metrics.
• Strong negotiation and persuasion skills.
• Ability to learn quickly and think critically.
• BS/BA in computer science or related field preferred.
• Travel up to 50% and reside in Canada.

Benefits

• Flexible working environment.
• Inclusive workplace culture.
• Opportunities for professional development.
• Supportive team dynamics.