Senior Business Process Consultant, CRM and Industry Workflows - Remote

Overview

The Senior Business Process Consultant will serve as a process expert, guiding customers in leveraging ServiceNow products to achieve their business outcomes, focusing on process definition, improvement, and implementation.

In Short

• Act as a process expert for customers using ServiceNow.
• Conduct process definition and gap analysis workshops.
• Lead design workshops with customers.
• Support documentation of business requirements.
• Draft user stories and acceptance criteria.
• Implement ServiceNow's latest AI capabilities.
• Drive customer testing requirements.
• Prepare customer-facing deliverables.
• Monitor project scope and resolve issues.
• Up to 50% travel required.

Requirements

• 5+ years of consulting experience.
• Experience with AI integration in business processes.
• Strong understanding of ServiceNow products.
• Ability to consult on data compliance standards.
• Experience in defining future-state processes.
• Strong communication and presentation skills.
• Experience in Agile Development.
• Ability to influence senior leaders.
• Proficiency in creating implementation design artifacts.
• Active Secret Clearance required.

Benefits

• Work in a flexible and distributed environment.
• Opportunities for professional growth and development.
• Collaborate with a diverse team of experts.
• Engage in innovative projects using cutting-edge technology.
• Contribute to improving customer satisfaction and outcomes.