Gen AI Senior Business Process Consultant, Creator Workflows - Remote

Overview

The Gen AI Senior Business Process Consultant will work with customers to transition their business requirements to configuration requirements of ServiceNow Generative AI products, aiming to enhance customer satisfaction and business outcomes.

In Short

• Leverage AI to improve work processes and decision-making.
• Support NowAssist and AI Agent solutions using ServiceNow best practices.
• Drive process definition and improvement during customer workshops.
• Lead design workshops to capture customer requirements.
• Guide customers in completing documentation for solutions.
• Draft user stories and acceptance criteria for Agile Development.
• Support customer testing requirements throughout engagements.
• Prepare customer-facing deliverables focused on processes.
• Promote continuous improvement practices.
• Provide training and mentoring to team members.

Requirements

• Five years of consulting experience in complex organizations.
• Ability to influence and consult across various industries.
• Experience in defining and deploying business processes.
• Strong understanding of AI Models and Generative AI.
• Experience in authoring user stories for Agile Development.
• Excellent communication and presentation skills.
• Experience in Knowledge-Centered Service / Support technologies.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player.

Benefits

• Inclusive work culture valuing diverse backgrounds.
• Opportunities for professional growth and development.
• Flexible work arrangements.
• Training and mentoring programs.
• Engagement in innovative projects.