Gen AI Senior Business Process Consultant, Creator Workflows - Remote

Overview

The Gen AI Senior Business Process Consultant will leverage AI to enhance business processes and drive customer satisfaction on the ServiceNow platform.

In Short

• Consult with customers to transition business requirements to configuration requirements.
• Support AI integration into workflows and decision-making processes.
• Lead workshops to define and improve customer processes.
• Draft user stories and acceptance criteria for Agile Development.
• Guide customers through documentation and testing phases.
• Promote continuous improvement in delivery materials.
• Provide training and mentoring to team members.
• Manage multiple complex projects.
• Support sales activities as necessary.
• Travel up to 25% annually for customer needs.

Requirements

• 5+ years of consulting experience.
• Ability to influence and consult across various industries.
• Experience in defining and deploying business processes.
• Strong understanding of AI models and Generative AI.
• Proficient in authoring user stories for Agile Development.
• Excellent written and verbal communication skills.
• Experience in Knowledge-Centered Service/Support.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and team builder.

Benefits

• Innovative work environment focused on employee growth.
• Flexible work personas for a balanced work-life structure.
• Inclusive culture welcoming diverse backgrounds.
• Opportunities for professional development and training.
• Supportive team atmosphere.