Principal Technical Consultant - IT Workflow - Remote

Overview

The Principal Technical Consultant for IT Workflow at ServiceNow is responsible for guiding customers in leveraging the ServiceNow platform to achieve their business outcomes through effective configuration and consulting.

In Short

• Serve as the technical expert for IT Service Delivery.
• Support process definition and improvement workshops with customers.
• Advise on leveraging ServiceNow IRM capabilities.
• Lead design workshops focused on ServiceNow technology.
• Guide customers in documentation and user story development.
• Oversee project delivery and quality assurance.
• Develop integration and portal components.
• Manage multiple complex projects simultaneously.
• Promote continuous improvement practices.
• Provide training and mentorship to team members.

Requirements

• Experience in integrating AI into work processes.
• Active TS/SCI Clearance with Full Scope Poly.
• Ability to commute to Fort Meade, MD.
• 5+ years of experience in technology configuration/development.
• Maintain certifications on CIS-IRM and related technologies.
• Strong consulting and influencing skills in IT environments.
• Experience with web technologies and SaaS.
• Strong understanding of IT systems and tools.
• Excellent interpersonal and customer-centric skills.
• Proven team player and builder.

Benefits

• Competitive base pay and equity options.
• Variable/incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.