Principal Technical Consultant, Federal - Remote

Overview

The Principal Technical Consultant will serve as a functional and technical expert, consulting with customers and configuring ServiceNow IRM products to drive business outcomes.

In Short

• Be the technical expert in configuring IRM Service Delivery.
• Support process definition and improvement workshops.
• Advise customers on leveraging ServiceNow IRM capabilities.
• Lead design workshops focused on ServiceNow technology.
• Guide customers in documentation and user stories.
• Provide oversight and training for system administrators.
• Lead technical aspects of project delivery.
• Develop integration and portal components.
• Prepare customer-facing deliverables and ensure quality.
• Support sales activities and provide training to team members.

Requirements

• Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance.
• 5+ years of configuration/development experience.
• Experience with AI integration in work processes.
• Strong understanding of Web Technologies and SaaS.
• Interpersonal skills and customer-centric attitude.
• Ability to influence and consult in IT environments.
• Experience with Office 365, Teams, Workday, Twilio.
• Proven team player and team builder.

Benefits

• Competitive salary and equity options.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.