Principal Engagement Manager, Federal - Secret Clearance - Remote

Overview

As a Principal Engagement Manager, you will manage key internal and external initiatives to add value to customers and help innovate within the organization.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal teams.
• Oversee each phase of projects and navigate team dynamics.
• Initiate strategic initiatives impacting project direction.
• Develop value propositions for ongoing customer collaboration.
• Mentor team members to achieve engagement deliverables.
• Identify and resolve gaps between actuals and plans.
• Facilitate meetings and planning sessions effectively.

Requirements

• Active Security Clearance required.
• Experience in integrating AI into work processes.
• 12 years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products in an Enterprise.
• Strong project management skills.
• Excellent documentation and presentation skills.
• Experience with analytics and understanding metrics.
• Ability to communicate complex ideas clearly.
• BS/BA degree in computer science or related field preferred.

Benefits

• Base pay of $162,600 - $254,400 plus equity.
• Variable/incentive compensation.
• Health plans with flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.