Principal Engagement Manager - Remote

Overview

The Principal Engagement Manager will be responsible for managing key internal and external initiatives to add significant value to customers and help the organization innovate.

In Short

• Manage cross-functional projects and teams.
• Provide updates to customers and internal teams.
• Navigate project phases and cross-functional teams.
• Initiate strategic initiatives affecting project direction.
• Develop and present value propositions to customers.
• Fluent in French and English is a must.

Requirements

• Experience in integrating AI into work processes.
• 10+ years in high-tech/SaaS industry.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Excellent documentation and presentation skills.
• Thought leadership and strategic thinking.
• Ability to analyze data for decision-making.
• Excellent negotiation and facilitation skills.
• BS/BA degree in computer science or related field preferred.
• Travel up to 50% required.
• Canadian citizenship or permanent residency required.

Benefits

• Opportunity to work with a global market leader.
• Innovative AI-enhanced technology.
• Focus on flexibility and trust in work arrangements.
• Inclusive and accessible work environment.