Principal Customer Success Manager – CPQ (Configure, Price, Quote) - Remote

Overview

The Principal Customer Success Manager will ensure customers realize the full value of CPQ solutions, blending strategic advisory, technical depth, and relationship management.

In Short

• Own the long-term success of CPQ customers.
• Act as a trusted advisor to executives and technical stakeholders.
• Guide customer onboarding and ensure alignment with best practices.
• Support customers during deployments with consultative guidance.
• Deliver technical expertise across APIs and integrations.
• Advise on leveraging AI capabilities within CPQ.
• Track usage and provide recommendations for feature expansion.
• Anticipate and mitigate program and technical risks.
• Collaborate with Product Management and R&D teams.
• Develop best practice frameworks for the CPQ community.

Requirements

• 12+ years in technical customer success or solution advisory roles.
• Experience with enterprise SaaS products, preferably CPQ or CRM.
• Ability to influence and guide executive sponsors.
• Technical expertise in APIs and SaaS architectures.
• Experience supporting enterprise-scale SaaS implementations.
• Proactive and organized, capable of managing multiple accounts.
• Willingness to travel ~25% for customer engagements.

Benefits

• Opportunity to work with a global market leader.
• Flexible work environment with remote options.
• Engagement with cutting-edge AI technology.
• Collaborative culture focused on innovation.
• Access to professional development resources.