Customer Success Manager, Principal - Remote

Overview

This role offers an exciting opportunity to drive customer success and strategic value for enterprise clients by ensuring optimal adoption of software solutions.

In Short

• Build and maintain strong, long-term relationships with strategic and enterprise customers.
• Serve as a trusted advisor for client executives and technical teams.
• Act as the voice of the customer internally.
• Collaborate with cross-functional teams to identify opportunities and risks.
• Manage critical adoption programs for new solutions.
• Support account teams in monitoring usage metrics.

Requirements

• Experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to translate technical solutions into business value.
• Proven track record in driving customer satisfaction and retention.
• Experience in a fast-paced, dynamic environment.

Benefits

• Opportunity to work with enterprise clients.
• Dynamic and fast-paced work environment.
• Ability to influence customer satisfaction and retention.