Platform Strategist - Remote

Overview

The Platform Strategist role focuses on delivering engagements that assess platform health and define modernization strategies across ServiceNow instances, collaborating with various teams to drive platform excellence.

In Short

• Deliver CHA engagements assessing platform health and identifying technical debt.
• Diagnose systemic issues in architecture, configuration, and performance.
• Lead working sessions with customer teams and ServiceNow stakeholders.
• Provide technically grounded guidance for long-term maintainability.
• Collaborate across multiple teams to ensure delivery alignment.
• Contribute to the development of playbooks and diagnostic tools.
• Participate in executive-level briefings and strategy sessions.

Requirements

• Deep expertise in ServiceNow platform architecture and performance.
• Experience in delivering modernization initiatives in complex environments.
• Strong communication skills for technical and executive audiences.
• Proven ability to lead assessments and remediation planning.
• Comfort in high-ambiguity, high-complexity environments.
• A curious, systems-oriented mindset for problem-solving.

Benefits

• Flexible work environment.
• Inclusive and accessible workplace.
• Opportunities for professional growth and development.
• Collaboration with a diverse team of experts.