Partner Program Manager – Build Program - Remote

Overview

As a Partner Program Manager – Build Program, you will be responsible for designing, launching, and managing a reimagined Build Partner Program, enabling Independent Software Vendors (ISVs) to build, monetize, and scale solutions on the ServiceNow platform.

In Short

• Design and execute a Build Partner go-to-market (GTM) strategy.
• Define and evolve program structure, tiers, benefits, and incentives.
• Develop and maintain partner program documentation.
• Establish key performance indicators (KPIs) for program success.
• Partner with internal teams for seamless execution.
• Define and optimize partner onboarding and training requirements.
• Drive data analysis and reporting for program metrics.
• Identify opportunities for program enhancements.
• Manage partner inquiries and ensure program compliance.
• Support ad-hoc policy updates with cross-functional input.

Requirements

• 8+ years of experience in ISV partner management or channel strategy.
• Bachelor's degree in business administration, Marketing, Engineering, or related field.
• Experience managing ISV partnerships in a SaaS environment.
• Understanding of SaaS go-to-market strategies and revenue models.
• Strong experience in partner enablement and program management.
• Excellent project management and organizational skills.
• Ability to analyze data and KPIs for program improvements.
• Strong communication and influencing skills.
• Ability to thrive in a fast-paced environment.
• Experience working in a global organization.

Benefits

• Competitive compensation and equity options.
• Collaborative work environment.
• Flexible time away plan and family leave programs.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.