Principal Product Manager, Enterprise Search - Remote

Overview

The Principal Product Manager for Enterprise Search plays a critical role in shaping the future of ServiceNow’s intelligent platform by driving product strategy and enhancing search capabilities to create personalized and relevant conversational experiences.

In Short

• Drive product strategy for search and AI capabilities.
• Identify product priorities and build consensus.
• Facilitate cross-functional teams to deliver products.
• Manage the product lifecycle and own outcomes.
• Integrate user research and market analysis into product requirements.
• Translate complex problems into clear requirements.
• Develop communications for diverse audiences.
• Forge partnerships to enhance product adoption.
• Establish metrics for measuring product quality.
• Guide and coach lower-level employees.

Requirements

• 8+ years of software product management experience.
• 5 years in enterprise search.
• Experience with AI and natural language processing.
• Ability to define product requirements and create roadmaps.
• Deep customer empathy and delivering customer-centric solutions.
• Expertise in synthesizing data for product direction.
• Ability to navigate ambiguity and articulate tradeoffs.
• Problem-solving at the intersection of machine learning and UX design.

Benefits

• Base pay of $147,300 - $257,800, plus equity and variable compensation.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.