Forward Deployed Solution Architect – Applied AI - Remote

Overview

The Forward Deployed Solution Architect (FDSA) role at ServiceNow involves partnering with strategic customers to architect AI-powered systems that deliver measurable business outcomes and drive ROI.

In Short

• Identify high-impact AI opportunities through workshops.
• Design AI-native solutions using LLMs and workflow orchestration.
• Collaborate with engineers to build and test functional solutions.
• Create reusable templates and frameworks for scalability.
• Influence customer buy-in with effective storytelling.
• Gather feedback to shape product strategy.
• Document and onboard teams for successful implementation.

Requirements

• 15+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture.
• Strong understanding of LLM systems and GenAI pipelines.
• Experience with AWS, Azure, or GCP.
• Proficiency in Python and SQL.
• Experience guiding cross-functional technical teams.
• Willingness to travel up to 30% for customer engagements.

Benefits

• Opportunity to work at the forefront of applied AI.
• Collaborate with leading enterprises.
• Flexible work environment.
• Professional development opportunities.
• Inclusive and diverse workplace culture.