Customer Success Executive - Manufacturing - Remote

Overview

The Customer Success Executive (CSE) plays a crucial role in managing post-sale relationships with customers, ensuring satisfaction and retention through strategic guidance and support.

In Short

• Own the post-sale customer relationship to drive satisfaction and retention.
• Lead high-complexity transformations aligned with customer objectives.
• Provide strategic recommendations based on customer insights.
• Shape customer organizational strategy by identifying trends and best practices.
• Identify professional services pipeline opportunities.
• Standardize delivery methodologies for operational excellence.
• Contribute to internal innovation efforts.
• Mentor team members to enhance customer value.
• Utilize AI in decision-making and problem-solving.
• 10+ years of related work experience required.

Requirements

• Experience with AI integration in work processes.
• Ability to run projects independently.
• Strong analytical and problem-solving skills.
• Collaborative mindset.
• Mentoring capabilities.
• ServiceNow certifications preferred.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Inclusive workplace culture.
• Access to innovative technology.