Community User Group Program Manager - Remote

Overview

The Community User Group Program Manager position is responsible for executing strategic initiatives that enhance the ServiceNow Community User Group experience, drive engagement, and strengthen relationships among our community & greater ecosystem.

In Short

• Drive comprehensive user group strategy aligned with company goals.
• Support scalable experiences for global user group program.
• Identify community opportunities and tailor engagement strategies.
• Optimize operational excellence through best practices.
• Support execution of user group events and digital experiences.
• Collaborate with cross-functional teams for program insights.
• Analyze community data and report key performance indicators.
• Provide regular insights to leadership on community engagement.
• Ensure a vibrant and inclusive user group experience.
• Advocate for user needs within the company.

Requirements

• 8+ years of community experience in the SaaS industry.
• Strong content background and leadership skills.
• Excellent communication and relationship-building skills.
• Ability to analyze data and drive continuous improvement.
• Proficient in community technology and data reporting tools.
• Strong prioritization and management skills for multiple initiatives.
• Understanding of ServiceNow’s ecosystem is a plus.

Benefits

• Base pay of $112,200 - $196,400 plus equity.
• Variable/incentive compensation and benefits.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.