Business Process Consultant - Remote

Overview

The Customer Outcomes Senior Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

In Short

• Apply ServiceNow knowledge and domain expertise in customer engagements.
• Design efficient workflows based on ServiceNow product capabilities.
• Draft user stories and train customers in creating their own.
• Contribute leading practices and provide expertise related to the ServiceNow platform.
• Provide feedback to product development based on customer experiences.
• Maintain skills and certifications relevant to the workflow.

Requirements

• Experience integrating AI into work processes.
• 8+ years of experience in a professional services organization.
• Ability to travel up to 50%.
• Industry domain expertise in relevant workflows.
• Creativity and ability to run projects independently.
• Success in driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflows.

Benefits

• Flexible work environment.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Access to innovative technology.