Remote Otter LogoRemoteOtter

QA Analyst - Remote

Posted Yesterday
QA
Full Time
Worldwide

Overview

We’re looking for a QA Analyst to join our Engineering team and ensure the quality, usability, and reliability of our software. You’ll execute manual and automated tests, identify and track defects, and collaborate with developers, product, and design teams to build a strong culture of quality. This is an excellent opportunity for someone eager to grow in QA and expand into test automation and CI/CD practices.

In Short

  • Execute manual and automated test cases to ensure software quality.
  • Identify, document, and track defects using tools like JIRA.
  • Collaborate with developers to resolve issues quickly.
  • Contribute to test planning and strategy to improve coverage and effectiveness.
  • Perform regression testing when new features are released.
  • Maintain accurate test documentation, including test plans, cases, and reports.
  • Work closely with cross-functional teams to promote a strong quality culture.
  • Expand your QA expertise under mentorship, including automation and CI/CD integration.

Requirements

  • 2–3 years of QA or test automation experience (internships and projects count).
  • Proficiency in manual testing, bug tracking, and regression testing.
  • Familiarity with tools like Selenium, Cypress, Playwright, or similar.
  • Basic scripting skills in JavaScript, Python, or Java.
  • Strong attention to detail and excellent documentation habits.

Benefits

  • Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.
  • Values driven culture where we connect, collaborate & co-create.
  • Remote first company (fully remote).
  • Unlimited PTO.
  • Tech provided.
  • A diverse, experienced, and supportive team.
Service Management Group (SMG) logo

Service Management Group (SMG)

Service Management Group (SMG) is a leading experience management (XM) provider with a rich 30-year history, dedicated to transforming how brands leverage customer and employee insights to drive revenue growth and operational efficiencies. Specializing in serving restaurants, retailers, and other location-centric consumer businesses, SMG uniquely combines an enterprise software platform with professional services. This innovative approach helps brands generate new revenue, enhance existing revenue streams, and reduce detractors. SMG fosters a dynamic work environment that emphasizes learning, collaboration, and inclusivity, making it an exciting place for technology enthusiasts to advance their careers.

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