Global Technical Support Manager - Remote

Overview

We are seeking a passionate Technical Support Manager to lead our Global Technical Support team, focusing on enhancing customer experiences and driving team success.

In Short

• Lead and mentor a global technical support team.
• Tackle escalated support cases for timely resolutions.
• Conduct monthly 1:1s for team member development.
• Implement process improvements for service quality.
• Collaborate with Sales to enhance customer experiences.
• Use data to inform decisions and support collaboration.
• Contribute to customer retention through exceptional service.

Requirements

• 3+ years of leadership experience; remote team experience is a plus.
• Collaborative and solution-focused mindset.
• Proficiency in Microsoft Office and support platforms.
• Strong communication and organizational skills.
• Passion for customer service and problem-solving.
• Experience with TPM or OEM is desirable.

Benefits

• Flexible work options for work-life balance.
• Salary $120 - $140k based on experience.
• Working hours 8am-5pm Monday - Friday, available 24/7 when necessary.
• Opportunities for personal growth and career advancement.
• Paid volunteer hours and a day off for your birthday.
• Comprehensive health insurance options starting on your first day.
• 50% reimbursement for health club membership.
• 401(k) company match for future planning.