Customer Success Manager - Remote

Overview

Semperis is looking for a passionate and results-driven Customer Success Manager to ensure customer satisfaction with our products and support them every step of the way.

In Short

• Design a success plan for strategic customers throughout their lifecycle.
• Achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer and gather insights for internal teams.
• Lead training sessions to ensure product effectiveness.
• Monitor recordkeeping for personalized customer interactions.
• Develop ongoing customer development programs.
• Identify potential customer references for case studies.
• Maintain understanding of Semperis technology and products.
• Assist with development of processes for the overall CS program.

Requirements

• 3+ years’ experience in a customer-facing role in a Cybersecurity SaaS company.
• Understanding of Semperis solutions and Microsoft technologies.
• Experience working with C-level Executives.
• Ability to explain technical cybersecurity data.
• Excellent communication and project management skills.
• Proactive in building customer relationships.
• Intellectually curious and driven to expand expertise.
• Responsive to changing situations.
• Genuine desire to work with customers.

Benefits

• Work with top global talent in Cybersecurity.
• Be part of a recognized fast-growing company.
• Opportunities for professional development.
• Collaborative work environment.
• Flexible working hours.