Patient Account Associate I - Credit Balance & Account Review - Remote

Overview

The Patient Account Associate I is responsible for providing exceptional customer service while managing account handling processes, ensuring timely resolution of complex issues related to payment postings and account balances.

In Short

• Provide friendly and professional service to customers.
• Research and validate payment postings.
• Initiate payer recoupments and refunds.
• Navigate various payer claim portals.
• Communicate effectively both orally and in writing.
• Understand medical billing regulations.
• Handle payments accurately and efficiently.
• Utilize computer systems and software proficiently.
• Maintain compliance with HIPAA regulations.
• Work in a fast-paced environment with attention to detail.

Requirements

• High School Diploma or equivalent (GED) required.
• One year of experience in hospital or physician back-end revenue cycle.
• Knowledge of Medicaid and Medicare billing regulations.
• Strong written and verbal communication skills.
• Ability to manage time effectively.
• Familiarity with medical terminology.
• Ability to operate computers and office equipment.
• Physical ability to sit or stand for long periods.
• Capable of lifting and transporting office supplies.
• Ability to bend, kneel, and reach as needed.

Benefits

• Generous benefits package promoting wellness.
• Opportunities for education and career advancement.
• Comprehensive health coverage options.
• Support for a healthy work-life balance.
• Equal opportunity employer.
• AI-enhanced recruitment process for a better experience.
• Access to learning programs and tuition coverage.
• Support for caregivers' career aspirations.
• Commitment to diversity and inclusion.
• Engagement in community health initiatives.